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End To End CRM Solution to : A centralized database of customer information Single Platform for Campaign Management and Monitoring Analyze the impact of marketing investments on campaigns Handoff the leads to the appropriate department Quick client qualification by sales managers Client’s history and documents in one click Various relationships between accounts and contacts Dynamic […]
ITSM system is based on the best practices of the Information Technology Infrastructure Library (ITIL) framework, which covers 34 ITSM practices across five volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The inventory system able to integrate with the existing CRM and ITSM and any other system required by the company. Also have full and detailed design for individual services (including Demarcation) with related documents (SLA, Contact/Escalation List) and able to visuals the design and can be reflected on other systems like ITSM, Also have the […]
Document Management System (DMS) for all departments. The DMS able to manage, organize, and store documents securely and efficiently. Additionally, the system have real e-signature capabilities, workflow processes, metadata, and search functionality. The system also includes user dashboards that display all documents the user was involved in. The DMS supports mobile-access to ensure access from […]
A unified solution for all key client information, customer pricing details, contracts, and other key customer documentation, customer communications Customer onboarding process automation from initial lead management to contracting and onboarding Scoring and automatic customer tiering based on the scoring model Customer development processes with regular engagement plans for relationship managers towards each customer based […]
360-degree profile view of T&S Customers and contacts for simplified portfolio management and data visibility for relevant stakeholders. Developed a Customer portal that includes e-services and self-services for the T&S customers. Developed the customer onboarding process including customer checklists and documents. Real-time analytics and reporting for all customer requests and needs.
Centralized management of key client information, customer pricing details, contracts, and vital customer documentation, alongside customer communications. Automated customer onboarding processes, spanning from initial lead management to contracting and onboarding. Scoring mechanisms and automatic customer tiering based on a robust scoring model. Customer development strategies with customized engagement plans for relationship managers, tailored to each […]
360-degree profile view of DCCI’s members and contacts for simplified portfolio management and data visibility for relevant stakeholders Sales process automation, including customized lead and opportunity management workflows Real-time analytics and reporting to track sales team productivity Mobile Application with Business Card Scanning capabilities Role-based access management